Frequently Asked Questions
Terms & Conditions
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How do I know my size?
Kindly refer to our size chart for both ready-to-wear and made-to-order items. If you'd like to order a custom piece, simply fill out our measurement form and send it to us via our Facebook page.
Can I have my items adjusted?
For made-to-order or ready-to-wear items, adjustments can be made with an additional fee, starting at P500. The final fee will depend on the specific repairs needed.
What if my items have damage?
If your items arrive damaged, you may return them within 7 days. Please send a photo of the damage via our Facebook page. Items must be in their original condition, unworn or unused, with packaging and tags intact.
What is the estimated lead time?
Made-to-order items usually take 2-4 weeks to produce, while custom pieces may take 3-6 months. If you need your items sooner, a rush fee may apply depending on the design and materials.
What are your payment methods?
Payments can be made via bank transfer to GCash, BDO, BPI or Metrobank. Please note that once payment is made, it is non-transferable and non-refundable.
What are your shipping methods?
We typically use Gogo Xpress for deliveries, but you have the option to book your own courier. Kindly inform us in advance with courier's name and company details. Alternatively, you can pick up your items directly from our office. Please note that once your items are handed over to the courier, DBD is not responsible for any loss or damage.
How much is the shipping fee?
Shipping fees are based on the weight of item and delivery location